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2 datasets found

Ministries: Public and Business Service Delivery and Procurement (2) and Formats: XLSX (2) and Update frequency: Quarterly (2)

  • ServiceOntario wait times and call volumes (contact centres)

    Ministry: Public and Business Service Delivery and Procurement

    This dataset contains quarterly reports of monthly call volumes and average wait times for public ServiceOntario phone lines. The data is organized by line of business.

    Resource formats:

    • XLSX

  • ServiceOntario wait times (in-person)

    Ministry: Public and Business Service Delivery and Procurement

    This dataset contains the estimated percentage of customers who waited less than 20 minutes at publicly and privately operated ServiceOntario centres, reported by month. Low...

    Resource formats:

    • XLSX