Family Responsibility Office (FRO) Client Services Branch client call data

Data under review

This data is not available right now. We are reviewing the data to determine if it can be made open to the public.

The dataset includes detailed phone activity for all client service staff, including number of calls and average talk time. Managers use results to coach and monitor staff. The data is extracted from Intelligent Communications Exchange (ICE), a contact centre information technology solution.

Ministry contact: Children, Community and Social Services

Additional information

Tags
Geographic coverage
Ontario
Last Validated Date
October 14, 2016
Update frequency
Other

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