ServiceOntario wait times and call volumes (contact centres)

This dataset contains quarterly reports of monthly call volumes and average wait times for public ServiceOntario phone lines. The data is organized by line of business.

Ministry contact: Public and Business Service Delivery and Procurement

Additional information

Tags
Geographic coverage
Ontario
Last Validated Date
January 20, 2023
Update frequency
Quarterly

ServiceOntario wait times and call volumes (contact centres)

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Date range: January 1, 2016 - December 31, 2022

  • XLSX
    ServiceOntario wait times and call volumes (contact centres) English [144.5 KiB]

    Last Updated: January 20, 2023

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